Terms

1. The Service

1.1 The company shall at all times provide competent personnel in carrying out the service.
1.2 The company shall provide the service between the hours of 8.00am and 5.00pm Monday to Friday exclusive of bank holidays.
1.3 The service shall be offered on the basis that it will be provided as quickly as reasonably possible within the confines of current workload, availability of personnel, weather and traffic conditions, transport and fuel availability, availability on parts and other conditions on which the company is dependant but outside their direct control and which from time to time do arise. Consequently, no liability or responsibility shall be accepted by the company for delays caused by conditions, events, acts, omissions, or states of affairs beyond the companies direct control.
1.4 A time slot will be allocated for the work agreed. If in the case this time slot cannot be met due to the customer, additional charges not quoted may apply but will be advised to you in this instance.

2.Charges

2.1 The charges made shall be based either on
(a) A time and materials basis calculated on current rates and prices of the company
(b) A fixed price quotation
2.2 Labour charges are calculated from the point of arrival at the customers premises to the point of finishing the work and are calculated on an hourly basis to the next hour (i.e. one hour five minutes is charged at two hours) unless other wise agreed by way of fixed price quotation.
2.3 The company shall charge a minimum labour charge of one hour.
2.4 Parts and materials are charged at the price set out by the company.
2.5 Fixed price quotations are agreed prior to the appointment commencing by email.
2.6 Invoices based on a fixed price quotation will not exceed the quotation unless the following apply:
(a) Additional work is carried out upon the customer’s request which was not listed in the original quotation
(b) Additional work required due to unforeseen circumstances or undetermined work not anticipated in the original quotation
(c) An increase of the materials cost
(d) Manifest Error

3.Payment

3.1 No work will be undertaken until the customer has agreed the company’s terms and conditions.
3.2 All invoices should be settled on the same day of receipt unless otherwise agreed in writing.
3.3 Interest charges will applied to late payments at the 5% on top of the base rate on a daily basis.
3.4 Should after 30 days from the date of invoice, the company have not secured payment for any debt owing, the company shall be entitled to employ the services of solicitors and/or collection agencies and shall be entitled to charge and recover from the customer all and every reasonable expense incurred in obtaining the debt.
3.5 The company reserve the right to retain a deposit at any time.

4. Cancellation

4.1 Cancellations should be made in writing at least 24 hours prior to the appointment date. Failure to do so may result in charges being applied.
4.2 In the instance where materials have been purchased the Company are entitled to retain any deposit monies paid to us. If the deposit money is not equal to or higher than the actual material cost the customer is liable for the difference unless another appointment is agreed to carry out the work.

5.General

5.1 Installation quotations are based on the assumption the existing water, plumbing or electrical systems are in satisfactory condition. No responsibility is accepted by the company for defect arising from water tanks, pipes, wires etc during or subsequent to installation work by the company.
5.2 Much of our work is dirty by its very nature and spillages of water and marking do occur from time to time. Usually unavoidable. The company employs thoughtful and careful personnel and dirt, wet and damage shall be kept to a minimum but by virtue of the fact the company is often dealing with awkward/emergency situations over which is has little (if any) choice or control the Company has clear conditions as to liability (if any).
5.3 Making good. Whilst every care will be taken by company, it will not accept responsibility for any damage to plasterwork, decoration, flooring etc necessarily consequent upon the execution of the work unless specifically provided in the quotation. Cuts or holes made to allow for equipment will be made good, but not permanently finished or decorated.
5.4 The customer shall prepare the work area and walkways and fully protect or remove carpets, furniture and valuables and should these areas not be fully protected the customer shall accept the risks of spillages, leak stains, breakages and damages.
5.5 The customer shall be responsible for making all work areas and walkways accessible for the work to be carried out.

6.Guarantee

6.1 A 12 month guarantee is warranted for labour work from the date of completion however this will not apply if the following occurs:
(a) Misuse
(b) An engineer advised the customer similar circumstances would occur before any work was carried out.
(c) Any other persons/companies have tampered or repaired the works or areas which could affect the works in question.
6.2 Parts follow the manufactures guarantee.
6.3 The Company will not be liable or guarantee materials/parts supplied by the customer.
6.3 We will not be liable or guarantee materials/parts supplied by the customer.